Frequently Asked Questions

We generally recommend a true-to-size fit...

Yes, it's suitable. All our models feature medium-firm arch support and heel cushioning.

Unconditional return policy within 14 days of receiving the product.

Orders placed before 2 PM on weekdays will be shipped the same day. All shipping is free :)

It is hypoallergenic. Your feet are in contact with genuine leather and it will not harm your health.

Use a damp cloth for leather surfaces; do not machine wash.

Our products are covered by a 6-month warranty against manufacturing defects.

9 Touch is a special design developed to provide full support for your foot and body health. You can find detailed instructions on the website.

The design process is ongoing.

We have breathable summer models and winter models with a closed upper surface.

To ensure a perfect fit for the natural anatomy of the foot, all our products feature a wide foot design. Narrow fits constrict the foot and toes, altering foot anatomy in the medium to long term. This can lead to orthopedic problems and skin conditions such as calluses.

Your payments are processed through a secure payment infrastructure, and deliveries are handled with a 100% guarantee and customer satisfaction policy. For any communication needs, you can create a ticket through the site; we also provide live support service during weekdays. You can shop with confidence.